About this policy
Defining specific terms
- The terms “Digital Maturity Benchmark”, “digitalmaturitybenchmark.com” and “digitalmaturitybenchmark.com.au” refer to this website, which is operated by KJR.
- “KJR” means K.J Ross and Associates Pty Ltd and any of its associated entities.
- “We” and “us” refer to KJR and “our” has a similar meaning.
- “Privacy information” includes personal information and sensitive information.
- “APPs” refer to the Australian Privacy Principles incorporated in the Privacy Act 1988 (Cth).
1. Purpose of this policy
2. How KJR collects your privacy information at digitalmaturitybenchmark.com
We solicit and collect personal information where reasonably necessary for the proper function providing the services offered via digitalmaturitybenchmark.com.
In all cases KJR collects privacy information by lawful and fair means. In most circumstances, KJR collects your privacy information directly from you. Typically, the privacy information we collect about you includes your name, job title, organisation and e-mail address.
We may also collect non-personal statistical information, such as analytics and cookies data, IP addresses and the specifications and settings of your devices (such as your preferred language) used to access the website.
Our general policy is to collect privacy information from you directly and not from third parties, but we may do so if a circumstance arises in which it is unreasonable or impracticable to collect information from you directly.
Where such unsolicited information falls outside this reasonable necessity, we endeavour to destroy and/or de-identify the information as soon as practicable.
3. Anonymity and Pseudonymity
While you are permitted to use our website anonymously or pseudonymously, you may only do so insofar as it is practical for the proper function of the website.
4. Notifying you about our collection of your information
When we collect your privacy information from you directly or from a third person we must, if reasonably necessary in the circumstance, ensure you are aware of particular matters associated with our collection of your privacy information.
5. The purpose for which we may collect, hold, use and disclose
KJR collects personal information only where reasonably necessary for one or more of the functions and activities connected to the operations of the Digital Maturity Benchmark. We collect personal information for the primary purposes of:
- providing survey respondents with an assessment of their Digital Maturity;
6. How KJR uses or discloses your information
Generally, KJR uses and discloses privacy information only for the primary purpose for which we collect it. Additionally, we may also use privacy information for a secondary purpose related to a primary purpose for which you would reasonably expect us to use the information, unless an exception applies.
Any personal Information collected of the type described above may be used or disclosed by us for the following primary purposes:
- in the course of the regular operation of the Digital Maturity Benchmark website;
- to respond to feedback and complaints;
- for the development of new services or products;
- to better understand user trends and usage patterns;
- to improve your overall user experience of the Digital Maturity Benchmark website;
- for the enforcement of our Terms and Conditions.
In addition to the abovementioned purposes, your Personal Information may be used or disclosed for any of the Permitted General Situations outlined in s. 16A of the Privacy Act 1988 (Cth), including but not limited to use or disclosure for evidentiary purposes in establishing or defending a legal or equitable claim, serious threats to public health or safety, or assistance in locating missing persons. We may be compelled by operation of law to disclose any information relating to you, including your identity and contact details.
From time-to-time, it may be necessary for us to share your personal information with third parties in order for you to fully utilise our website, including third parties outside Australia. We take reasonable precautionary measures to see that these entities will respect your privacy in line with the APPs or their international equivalent. An example of a precautionary measure is incorporating a confidentiality clause into a contractual agreement to legally protect your privacy information. We may process your personal information on a server outside the country in which you live.
We will not disclose privacy information collected by us to third parties for the purpose of allowing them to direct market any products and services to you.
7. Direct communication
We will not use any of your personal information collected via Digital Maturity Benchmark website to provide you with any information unrelated to your use of this website. Our direct communication with you will be limited to providing you with a copy of your initial survey results, and contacting you to advise you that the aggregated Digital Maturity Benchmark has been published.
All of our direct communications will contain a facility whereby you can opt out of receiving future communications. You may also at any time separately request not to receive direct communications from us. We will comply with all such requests as soon as reasonably possible. Unless you opt out or request not to receive direct communications from us, by continuing to use the Digital Maturity Benchmark website you consent to receiving such communications.
When you visit this website – digitalmaturitybenchmark.com, our server attaches a small data file called a “cookie” to your computer’s memory. Cookies are pieces of information that may be transferred to your computer’s memory when you visit a website for record keeping purposes. Most web browsers are set by default to accept cookies. If you do not wish to receive any cookies from us, you should set your web browser to refuse/ disable cookies.
9. Collection of anonymous information via our website
As most website owners and operators do, KJR tracks usage patterns on our website on an anonymous aggregate basis. Each time you visit our website – digitalmaturitybenchmark.com, a web server makes a record of your visit.
Specifically, it records your:
- Internet Service Provider;
- date and time of your visit;
- pages accessed and the documents downloaded;
- search items entered; and
- referring URLs (universal locators).
10. External websites
11. Information about other people that you provide to KJR
If you or your organisation is subject to privacy laws and you provide information to KJR about someone else (such as directors or employees of your organisation), you must ensure that you are entitled to disclose that information under the APPs, without KJR taking further steps to make sure your disclosure is compliant.
As an example, you may be covered by a permitted general situation – an exception to the general obligation to not disclose personal information for a secondary purpose. You should familiarise yourself with these circumstances to know when you do not need consent to disclose, such as the exception that allows a disclosure that is reasonably necessary for the establishment of a legal claim. In other cases, you must gain consent of the individual whose information is being disclosed.
12. Maintaining currency of your information
KJR commits to ensuring that all reasonable procedures are followed to ensure your privacy information is accurate, complete, and up to date whenever we collect or use it. If we believe the information we hold is inaccurate, out-of-date, irrelevant, incomplete or misleading, we will take steps to correct the information.
We may take steps to destroy or permanently de-identify information when it is no longer needed for any purpose for which it may be used or disclosed. We may retain and use de-identified information or statistical data collected, including in the event that you cease to use the Website.
If you suspect that any of your privacy information held by KJR is inaccurate, out-of-date, irrelevant, incomplete or misleading, please contact us immediately and we will take all reasonable steps to correct any such information within a reasonable time, at no expense to you. If we cannot resolve the issue in a reasonable time, we will either give you an explanation as to why or discuss alternative courses of action.
13. How KJR secures your privacy information
Your privacy information may be stored by us either in hard copy documents or as electronic data in our information technology systems. KJR maintains a high level of physical security over our hard copy and electronic data stores and premises, such as locks, alarms and barrier systems.
We have developed specific policies governing information security in respect of local and remote systems access, including passwords and authentication devices for corporate and personal email, internet browsing, use of laptops and mobile and tablet devices. Access to USB, CD & DVD devices is controlled and audited.
14. Transfer in certain circumstances
If there is a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation of KJR then, in our sole discretion, we may transfer, sell or assign personal information collected to one or more relevant third parties.
15. Gaining access to privacy information held by KJR
You are entitled at any time, upon request, to access your privacy information held by us. We will respond within a reasonable time after the request is made and give access to the information in the manner requested by you, unless it is impracticable to do so.
Should access to any privacy information be refused, KJR will explain the reasons for refusal, and inform you of any exceptions under the Privacy Act relied upon as the basis for such a refusal.
16. Making a complaint
The Privacy Officer will make good faith efforts to rectify the issue and respond within a reasonable period after the complaint is made.
17. Contacting us
1300 854 063